{"id":1146,"date":"2020-10-27T16:04:10","date_gmt":"2020-10-27T15:04:10","guid":{"rendered":"http:\/\/www.dcfinechemicals.gmedia.ovh\/faqs\/"},"modified":"2022-01-19T13:40:22","modified_gmt":"2022-01-19T12:40:22","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dcfinechemicals.gmedia.ovh\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row row_height_percent=”0″ back_image=”306″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ css=”.vc_custom_1604501207538{margin-top: -30px !important;}” el_class=”row-header-int”][vc_column column_width_percent=”100″ gutter_size=”0″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_column_text el_class=”breadcrumbs-header”]Inicio<\/a><\/span><\/span>[\/vc_column_text][vc_custom_heading heading_semantic=”h1″ text_color=”color-118563″ separator=”yes”]FAQs[\/vc_custom_heading][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”6″ bottom_padding=”0″ back_color=”color-451084″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_custom_heading heading_semantic=”p” text_size=”fontsize-567469″ text_color=”color-118563″ separator=”yes”]FAQs[\/vc_custom_heading][vc_empty_space empty_h=”1″][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”0″ bottom_padding=”5″ back_color=”color-451084″ back_image=”296″ back_repeat=”no-repeat” back_position=”left bottom” overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ back_size=”contain”][vc_column column_width_percent=”67″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ css_animation=”alpha-anim” width=”1\/1″][vc_accordion][vc_accordion_tab title=”How much stock is normally available?” tab_id=”1603810620-1-37″][vc_column_text]We guarantee our customers\u2019 shipments by ensuring minimum stock levels depending on the product type. Our IT system takes stock and keeps all the information up to date to enable timely product supply.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How long does it take for a product to be delivered?” tab_id=”1603810620-2-0″][vc_column_text]It varies depending on stock levels or whether we need to order in from our contacts. Delivery times tend to range from a few days to several weeks, with the destination of the goods also requiring consideration.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I obtain the prices of the chemical products that I need?” tab_id=”1603810901685-2-8″][vc_column_text]You can obtain the price for any product through your regular sales agent, or if you are a new customer, please fill out the form for the product in question and you will receive a response within 24-48 hours. Please feel free to consult our contact page<\/a> too.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Where can I find the relevant documents for a product?” tab_id=”1603810940466-3-3″][vc_column_text]To find the relevant documents, visit the product data file<\/a> and you will find all the relevant product information in the top right corner.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Which chemical products has DC Fine Chemicals registered with REACH?” tab_id=”1603810977889-4-7″][vc_column_text]We have over 200 products registered with REACH. You can check whether a product is registered in REACH in the header of its data file (Link to products). You can fill out the form or contact your regular sales agent for more information.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can DC Fine Chemicals supply products that are not currently displayed on the website?” tab_id=”1603811013769-5-2″][vc_column_text]Yes, we can. Should you not be able to find the product you want, please contact us using the form<\/a> and one of our sales agents will reply within 24-48 hours. Please visit our services page<\/a> for more information.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can you supply non-standard amounts or packaging?” tab_id=”1603969615527-6-0″][vc_column_text]We provide tailored solutions for each product<\/a>. Contact your regular sales agent for further packaging information, or fill out the form for the product in question, indicating the required amount.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can you provide change control for the products that we purchase if required?” tab_id=”1603969673829-7-7″][vc_column_text]Yes, we can provide change control for some of our products. Please visit our services<\/a> page for more information or contact your regular sales agent<\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does DC Fine Chemicals supply APIs?” tab_id=”1603969741812-8-4″][vc_column_text]Yes, DC Fine Chemicals supplies a wide range of fine chemical products, including APIs. Please check our catalogue<\/a> and contact us<\/a> should you not find the product you want so we can source a supply for the product.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”For which key markets does DC Fine Chemicals supply products?” tab_id=”1603969861126-9-2″][vc_column_text]We do supply other products, but we mainly supply products for four sectors, namely Life Sciences, Diagnostics, Pharmaceutical, and Process Solutions.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How do you guarantee the quality of the products supplied?” tab_id=”1603969891280-10-10″][vc_column_text]Using our own internal analytical methods in our in-house<\/em> quality laboratory. You can find more relevant information in the our facilities<\/a> page.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Does DCFC manufacture products?” tab_id=”1603969940852-11-3″][vc_column_text]DC Fine Chemicals is a supplier of fine chemical products. We find a source, relabel the product, and then repackage in accordance with our customers\u2019 needs. All the same, we do synthesise some specific products.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are your opening hours?” tab_id=”1603969982576-12-2″][vc_column_text]\n

Our opening hours are Monday to Thursday from 08:30 to 18:00, and Friday from 08:00 to 14:00 (local time), apart from the summer holiday period (August) when we open 08:00 to 14:00.<\/span><\/p>\n

Given the exceptional circumstances resulting from the COVID-19 pandemic, we are currently open from 07:00 to 15:00 until further notice.<\/span><\/p>\n[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I get in touch with my regional sales agent?” tab_id=”1603970007552-13-5″][vc_column_text]By contacting them directly<\/a> or by filling out the form<\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What payment terms are available?” tab_id=”1603970107953-14-7″][vc_column_text]The options vary depending on the nature of the operation. Please check with your regular sales agent to find out the options for your specific case or fill out the contact form<\/a>.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

[vc_row row_height_percent=”0″ back_image=”306″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ css=”.vc_custom_1604501207538{margin-top: -30px !important;}” el_class=”row-header-int”][vc_column column_width_percent=”100″ gutter_size=”0″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nFAQs | DC Fine<\/title>\n<meta name=\"description\" content=\"Do you have any questions about us or fine chemistry? 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